Services

 

Services: Professional Services

Cedar Point Communications provides the Professional Services expertise that helps customers rapidly deploys VoIP solutions and leverages the strengths of the SAFARI C3 Multimedia Switching System. We provide high-quality, value-added services—either direct to our customers or in conjunction with our partners—to support and leverage implementations and allow our customers to accelerate SAFARI C3 VoIP deployments.

Cedar Point can provide the consulting and methodology to design, plan and deploy entire back office applications along with experienced technical project management for the entire project.   Integration services are available and offered as a solution for new deployments or for customers who are migrating subscribers from legacy networks to next-generation voice and multimedia networks. Cedar Point’s Professional Services organization has experience and tools to move subscriber information from legacy platforms to the Cedar Point Safari C3.  The areas of focus include:

  • Customer Relationship Management (CRM) and full database integration
  • Order management and provisioning
  • SAFARI C3 subscriber features
  • SAFARI C3 feature grouping and billing
  • Phones and endpoints management
  • Voice mail and other feature servers selection and integration
  • Billing and invoicing
  • Helpdesk ticketing
  • Inventory control/asset management
  • Implementing end-user features portals

SAFARI C3 simplifies the network through integration and via a single chassis with standards-based interfaces. Our Professional Services organization has provided customers and partners with the expertise to accelerate VoIP deployments, integrate SAFARI C3 with existing infrastructure and Operational Support Systems, and build the necessary internal skill sets to operate and manage VoIP solutions. For more information about our Professional Services, download the Cedar Point Professional Services Overview, contact your account representative or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .